Privacy Policy
How Welch’s of Wilmslow collects, uses and protects your personal information.
Who we are
This website is operated by Welch’s of Wilmslow, a commercial cleaning business based at 6 Ashdown Road, Ollerton, Cheshire, WA16 8RT. You can contact us on 07834 341056 or by email at info@welchsofwilmslow.co.uk.
What information we collect
When you contact us or request a quote, we collect the information you provide, which may include your name, business name, email address, telephone number, premises address or location, and details about your cleaning requirements.
How we use your information
We use the information you provide to respond to your enquiry, prepare and discuss a quote, arrange and deliver cleaning services, and keep in touch about your service. We do not sell your personal information to third parties.
Legal basis
We process your information on the basis of your consent (when you submit an enquiry), and to take steps at your request before entering into a contract and to perform that contract where one is agreed.
Email enquiries and forms
Enquiries submitted through our website forms are sent to us by email so that we can respond. Please avoid sending sensitive personal information through the contact form.
Data retention
We keep enquiry and customer information only for as long as necessary to respond to you, provide our services, and meet our legal and business obligations, after which it is securely deleted.
Analytics and cookies
Our website may use cookies and analytics to understand how the site is used and to improve it. Please see our Cookie Policy for more detail.
Your rights
You have the right to request access to the personal information we hold about you, to ask us to correct or delete it, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, please contact us using the details above.
Complaints
If you have concerns about how we handle your information, you can contact us directly. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.